Privacy Policy

Last updated: June 2025

This Privacy Policy describes how www.nolahair.com (the “Site”, “we”, “us”) collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from the Site. It also explains your rights and how to contact us.

1. Collecting Personal Information

When you use our Site, we collect specific information to fulfill orders, support your experience, and improve our services. “Personal Information” refers to data that can uniquely identify an individual.

a. Device Information
We collect information about your browser, IP address, time zone, pages viewed, referring sites, search terms, and how you interact with the Site.

  • Purpose: To load the Site correctly and analyze usage to improve functionality.

  • Collection method: Automatically via cookies, log files, tags, or pixels.

  • Shared with: Squarespace Analytics, Google Analytics.

b. Order Information
We collect your name, billing and shipping address, payment details (excluding full card numbers), email, and phone number.

  • Purpose: To fulfill orders, process payments, arrange delivery, and provide confirmations.

  • Collection method: Directly from you at checkout.

  • Shared with: Payment processors (Stripe, PayPal, Apple Pay, Google Pay), shipping partners (Royal Mail, Evri).

c. Customer Support Information
When you contact us, we may collect your name, email address, order number, and other relevant details.

  • Purpose: To assist with enquiries and resolve issues.

  • Collection method: Directly from you via contact forms or email.

  • Shared with: Our customer service platform and email host.

2. Sharing Personal Information

We share your data with third parties only to help us deliver our services. For example:

  • Squarespace powers our website. Read their privacy policy here.

  • Google Analytics helps us understand visitor behavior. Learn more here or opt out here.

  • We may share information when legally required, such as to comply with a subpoena or protect our rights.

3. Behavioural Advertising

We use your information to show you relevant ads through platforms like Google, Meta (Facebook/Instagram), and other partners.

You can control how your data is used for advertising by visiting:

4. Using Your Personal Information

We use your personal data to:

  • Provide and fulfill orders

  • Process payments securely

  • Ship items and send order updates

  • Communicate offers (if subscribed)

  • Improve site performance and user experience

5. Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your information under the following lawful bases:

  • Your consent

  • Fulfillment of our contract

  • Compliance with legal obligations

  • Protection of your vital interests

  • Legitimate business interests (without overriding your rights)

6. Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You can request deletion of your data by contacting us.

7. Automatic Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects on you.

8. Your Rights (GDPR & CCPA)

If you are an EEA or UK resident, you have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent or object to processing

  • Port your data to another service

California residents may request access to, deletion of, or correction of personal data under the CCPA.

To exercise any of these rights, contact us at: privacy@nolahair.com

9. Data Transfers

Your data may be processed in the UK, EEA, or transferred to other countries (e.g., USA) via our partners (Squarespace, Google, PayPal). We ensure these transfers comply with data protection standards.

10. Cookies

Cookies help us provide a better browsing experience by remembering your preferences and tracking how you use our Site.

Essential Cookies (used to operate the Site):

  • Session ID (tracks user state)

  • Cart (remembers items in your cart)

  • Secure session cookies (for login and checkout)

Analytics Cookies:

  • Google Analytics (_ga, _gid)

  • Squarespace Metrics (_ss, _device)

Cookies remain active for 30 minutes to 2 years depending on their type. You can control cookies through your browser settings or visit www.allaboutcookies.org for more help.

Note: Blocking cookies may affect site functionality.

11. Do Not Track

Some browsers offer “Do Not Track” signals. We do not currently alter data collection in response to these signals due to a lack of consistent industry standards.

12. Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with the new effective date.

13. Contact Us

For any questions, concerns, or to exercise your privacy rights, please contact us:

Email: nolahairr@outlook.com
Instagram: @nolahair
Response time: Within 30 days for all data requests